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Warranty Policy

At VOLEY, we are committed to delivering high-performance sports equipment built for consistency, durability, and playability. All Voley pickleball paddles are covered by a limited warranty against manufacturing defects.

Warranty coverage

Warranty is applicable for the listed products below and only valid from the date of purchase.

Schedule 1

Products covered under warranty Product type Warranty period
Zero Series Pickleball paddle 3 months
Spectre Series Pickleball paddle 6 months
Vizor Super Protective sports eyewear 3 months

What is covered

  • Manufacturing defects in materials.
  • Workmanship flaws.
  • Any issues emerging from the creation process that affect the item’s performance.

What is not covered

Our warranty does not cover any damages arising from the following:

  • Normal wear and tear
  • Natural fading of cosmetics over time
  • Surface texture wear from usage
  • Improper handling, accidents, neglect
  • Modifications or unauthorized repairs

Warranty terms

Voley reserves the right to inspect all claims. If approved, Voley may replace the item free of charge. Replacement items are covered only for the remaining original warranty period.

Purchases from resellers

Paddles purchased from authorized resellers are covered. Customers may contact Voley directly or go through the reseller.

Claim process

Steps to claim warranty on defective items:

  1. To submit a warranty claim, please email voley.enquiry@gmail.com (or use our Claim Warranty form) with a description of the issue. The customer is also required to attach the following:
    • Proof of purchase (receipt or order confirmation)
    • Clear photos or videos of the defect/issue
  2. Voley reserves the right to request the defective item to be returned for inspection. Return shipping costs are to be borne by the customer.
  3. If the defect is confirmed to be covered under warranty, Voley will provide a replacement item at no additional cost, including delivery.
  4. Replacement items provided under warranty will be covered for the remaining original warranty period only.

Important note

Items purchased directly through the Voley website, Shopee and Lazada are covered under this warranty policy. Items purchased from authorized resellers or third-party retailers must be handled through the reseller’s own after-sales warranty service.

Voley reserves the right to make the final decision on all warranty claims.

Claim warranty